FAQ
Expert Cleaning Solutions
Billing & Pricing
Transparent, Upfront Rates
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At IH Prestige Cleaning, we believe in clear pricing with no hidden fees. Our services are competitively priced based on your space, service type, and frequency.
Payments Accepted
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Credit & Debit Cards
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Zelle
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Venmo (Business Profile)
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Cash (upon request, receipt provided)
Invoices are sent electronically after each service, and recurring clients may opt into auto-billing for convenience.
Cancellation Policy
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Appointments may be cancelled or rescheduled up to 24 hours in advance with no penalty.
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Cancellations made within 24 hours of the scheduled appointment may incur a $40 late cancellation fee.
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If our team arrives and is unable to access the property or is turned away, a 50% service fee may apply.
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You can cancel or modify your appointment by:
Logging into your account (if available)
Calling or texting: 805-628-6615
Emailing: isi@ihclean.com
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We appreciate your understanding and cooperation to help us serve all clients efficiently and fairly.
Satisfaction Guarantee
At IH Prestige Cleaning, your satisfaction is our top priority.
If you're not completely happy with the service you received, simply let us know within 24 hours, and we’ll return to re-clean the missed areas — free of charge.
We stand behind the quality of our work and are committed to delivering a spotless, professional result every time. No excuses — just clean, guaranteed.